At Megapay International Sdn Bhd, we are committed to providing quality software and services to our customers. This Refund Policy outlines the terms and conditions for requesting a refund for our software and services.
1. Software and Services Eligible for Refund
- Software Products: You may request a refund for software products within 30 days of the original purchase date, provided that you have not activated the software license or if the product does not perform as described.
- Services: Refund eligibility for services, such as consulting or support, will be determined on a case-by-case basis, depending on the specific service agreement.
2. Non-Refundable Items
- Custom Software Development: Any fees or payments related to custom software development projects are non-refundable.
- Subscription Services: Subscription fees for ongoing services are generally non-refundable. However, you may cancel future subscription renewals at any time to avoid further charges.
3. Refund Process
- To request a refund, you must contact our customer support team at info@megapayinternational.com within the specified refund period.
- Your refund request will be reviewed, and we may require additional information about the reason for the refund.
- Once your refund is approved, we will process the refund within 14 business days. Please note that it may take additional time for your financial institution to process the refund.
4. Refund Conditions
- Refunds are issued to the original payment method used for the purchase.
- Any discounts, promotions, or coupons applied at the time of purchase will be factored into the refund amount.
5. Refund Disputes
If you are dissatisfied with our decision regarding your refund request, you have the right to dispute the decision. Please contact us at info@megapayinternational.com to discuss your concerns.
6. Changes to the Refund Policy
MEGAPAY reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with the updated date.
7. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at info@megapayinternational.com.
