1. Overview
At Megapay International Sdn Bhd, we are committed to providing high-quality IT software development services. This Delivery Policy outlines the terms and conditions regarding the delivery of our services and products to our clients. By engaging with our services, you agree to adhere to this policy.
2. Scope of Services
Our IT software development services include, but are not limited to:
- Custom software development
- Mobile application development
- Web application development
- Software maintenance and support
- IT consulting
3. Project Initiation
- Requirements Gathering: Delivery timelines are initiated once all requirements are clearly defined and agreed upon by both parties.
- Proposal and Acceptance: A detailed proposal including scope, deliverables, timelines, and costs will be provided. Work commences upon written acceptance and any initial payment as outlined in the contract.
4. Delivery Timeline
- Estimated Timeline: Delivery timelines will be estimated based on the scope of work and complexity of the project. These estimates will be outlined in the project proposal.
- Adjustments: Any changes in scope or additional requirements may affect the delivery timeline. We will communicate any adjustments promptly and seek your approval before proceeding.
5. Delivery Process
- Milestones: The project will be divided into specific milestones with deliverables. Each milestone will be delivered as per the agreed timeline and specifications.
- Reviews and Approvals: Upon delivery of each milestone, you will have the opportunity to review and provide feedback. We require formal approval before proceeding to the next phase.
6. Delivery Methods
- Digital Delivery: All software products and deliverables will be delivered digitally via email, secure file transfer, or an agreed-upon project management tool.
- Deployment: If deployment is included in the scope, we will deploy the software to your specified environment following the final approval.
7. Acceptance Testing
- Testing Period: After delivery, you will have a predefined period to test the software and ensure it meets the agreed-upon requirements.
- Issue Resolution: Any issues or defects reported during the testing period will be addressed promptly. We will work to resolve these issues within a mutually agreed timeframe.
8. Ownership and Intellectual Property
- Ownership: Upon full payment, you will receive full ownership and intellectual property rights to the developed software as outlined in the contract.
- Third-Party Components: Any third-party components or licenses used will be subject to their respective terms and conditions.
9. Payment Terms
- Milestone Payments: Payments are typically structured around project milestones. Each milestone payment must be completed before the next phase begins.
- Final Payment: The final payment is due upon successful completion and delivery of the entire project. All outstanding payments must be made before final deliverables are handed over.
10. Confidentiality
We are committed to maintaining the confidentiality of your proprietary information. All project details, including data and documentation, will be handled with the utmost confidentiality and security.
11. Amendments
We reserve the right to amend this Delivery Policy as needed. Any changes will be communicated to you in writing and will require mutual agreement before implementation.
12. Contact Information
For any questions or concerns regarding this Delivery Policy, please contact us at:
Megapay International Sdn Bhd (1414249-K)
Menara 1 Strata Office
No. 3, Jalan Bangsar, KL Eco City
Kuala Lumpur, Malaysia
info@megapayinternational.com
(03) 2202 1303
